I rated Montpelier Volkswagen 5 STARS because my most recent service experience met my expectations. I had a complicated problem that needed to be resolved, and the service team was very patient and thorough with the process.
The service was done right and close to the estimated price. The time, however, was more than twice the spoken estimate: 4.5 hours instead of 2. I would have appreciated periodic updates on the progress once it took longer than expected. I do appreciate that snacks and beverages are provided.
I was pretty happy about everything. It was an expensive day, but it was a fair price for what they did (regular 60,000 miles maintenance, synthetic oil change, and brake work), and this car has been cheap and reliable to run over the last 3 years. They were very courteous, informative, and they got the job done pretty fast and well. I also enjoyed talking to the shuttle driver, who seems like a good kid doing a good job.
While I didn’t end up buying from Capitol City VW I had a great experience here. I worked with Emery who was efficient and had all the variety of cars I was interested in ready to go. When I wasn’t settled on any of the options I drove, he did call me back and let me know as soon as they picked up a car with more of the features I had wanted which I appreciated.
Always a very professional and thorough job from the Service Dept. Ray was great in working to capture the reason for my vehicle’s recurring warning light and then gave me a very clear explanation for what they did and what they found. It’s a bit of a drive to get there but worth it to get great service and work with great people. Many thanks!
I’ve been working with this dealership for more than 10 years and the service manager knows me by name. Based on what I saw when he was working with another customer, his familiarity with the client’s driving habits made the experience more personal and understandable for her. I like the hometown feel even though the dealership is owned by a larger company
Worked really hard to get us what we wanted!!
We have serval cars from this dealership and they do a good job.
I always appreciate your teams friendliness, courtesy and professionalism!
Everything I needed was provided for me!
Service desk was courteous, informative, and helpful in applying discount coupon.
Because they fit me in on a busy day and got it done in a timely manner after we dropped it off in the morning and the fact that they actually have a shuttle service to drop you off at your work and pick you back up when the car is done.
My car had a recall part and when It was going to be a few days they were able to provide me with a loaner. Service has been professional, prompt and clearly coummunicated. I appreciate that.
Getting service at Montpelier VW is always an enjoyable and efficient experience.
They are the best at SUCK. Do not... DO NOT TRUST THESE GLUTTONS. No blood on their hands, certainly NO DIRT or GREASE. B/C they don’t work. If your looking for a place to park your car for a day.? They are a parking lot. That’s it. Don’t waste your time.
They were able to get me in early and work on my vehicle right away.
Emery did a good job guiding and providing car facts. We bought one!
My husband worked with Connor Griffiths and was very pleased with his knowledge of the ID-4 and helped us set up our phones and tour the apps on the car. He was patient and thorough. We were very happy to be able to work with him.
Service and time were awesome. Thank you
Great place helpful staff
One of the backup monitoring sensors was slightly obscured. They scheduled an appointment ASAP, fixed the problem, re-aligned all the sensors, and completed minor VW recall work, all at no charge. Customer service was very good, as I believe their highest priority was to ensure all my concerns were addressed.
Buying a car from Montpelier VW was a very smooth experience. The sales representatives were extremely engaged, clear and informative about the car, financial options, warranties, etc. They took all the time with us that we needed to explore options and answer our questions.
Connor was amazing and so was the rest of the staff. Probably the best car shopping experience I’ve ever had!! Never felt rushed or pressured into buying anything. They were all super accommodating and respectful. I definitely will be back in the future! Thanks again!!
Competent professional service when it comes to these guys! While it's a bit of a drive for us the service here is always top notch. I will not take my vehicle anywhere else for factory service!
Quick and efficient. Oil change, tire rotation, and fixed a door switch all within my drop off (one day.)
Excellent job, service is top notch!!
it was hassle free and nobody tried to "up-sell" anything
Super easy to work with. Zero pressure in my purchase.
Ray in service is top notch! Very knowledgeable. Our sales person, Emery, was patient and fabulous to work with.
I had an amazing experience! All questions answered with detail . I was treated with respect and enjoyed how easy it was! I love my new Volkswagen and will definitely recommend this dealership to others. Emery was great to work with and the finance team was thorough and a pleasure to work with as well! Thank you Montpelier Volkswagen!
I had the most AMAZING experience at Capitol City Mazda in Montpelier. Justin Brummert guided me along the entire process. I went in looking at a 2018 Tiguan and left with a 2022! Justin was so friendly and answered all of the annoying questions that we asked. I am thrilled to start my journey with my new vehicle with the help from Justin and the guys here. AMAZING staff and experience.
The car looked great- brand new. They did a great job. the only thing I would mention is that no one mentioned it was a two day service. It's okay, but I wasn't aware of that and didn't plan around it. otherwise, everything was great.
Wonderful service. Connor and the service team took good care of the car and helped me through the process of ordering and buying my ID.4.
I purchased a new Tiguan , Emery was awesome. No haggling and very professional and friendly. I would definitely recommend to buy a vehicle there. I will do business there again. Being upfront and honest is the best policy. Thank you guys!
This dealership is always been fair, helpful and able to meet our deadlines!
I cannot recommend Montpelier VW enough. I just took delivery of my third car from them. Justin has been an absolute rock star. From helping me narrow down what I wanted to finding the car, and then getting it delivered to me, he has been phenomenal. I cannot stress how helpful, friendly, and open Justin has been. He even made a point of it to make me feel special the first time I saw the car when it arrived by keeping it inside and having someone drive it out for me to see it. It's the little things that ...
I just bought my second car from Justin at Montpelier Volkswagen. Not only was he friendly and knowledgeable but the process both times was easy.
Rod made the car buying process easy being an out of town buyer. I contacted me Saturday night and work with through out the day on Sunday, getting paper work down before me and my girlfriend took a 3 hour trip to Vermont to pick out 2022 Tiguan. From start to finish Rod made the process easy and he was super friendly and kind.
On my third VW with Capitol City and have appreciated my experience each time. Connor is great to work with - friendly and honest. The process was simple and fast. Loving my new Atlas! Really hoping for a larger EV model when it’s time to sell this ride. Thanks Connor!
Thank you Emery and Josh for making this transaction smooth, quick and so easy!
I purchased a new Mazda yesterday at Capital City. I worked with Justin, who was great. This was the best car buying experience I have ever had. Polite, professional and patient staff make all the difference. I didn't realize they will honor their complimentary maintenance package at any of their locations. That is a huge plus so that I don't have to drive an hour for regular service.
We had an excellent experience with the staff at Capitol City. Connor was professional from start to finish with our new car lease. He explained every detail of the car and answered all of our questions. I would definitely recommend Capitol City Imports for your next car purchase or lease.
Connor is an exceptional salesperson. Extremely knowledgeable, especially in regards to EV vehicles. He answered or got answers to every concern we raised. Capitol City Imports is also low key without the high pressure nonsense many auto dealers engage in. I would recommend to anyone without reservation.
Rod and the team at VW were so great to work with! I made an appointment to come see an Atlas that I had been looking for. He had it all warmed up and ready for me to test drive the moment I pulled into the parking lot. The negotiation process was stressfree and I was pulling out of the parking lot in my new car within 3 hours. The process was seamless! Thanks guys! I'll be back for sure!
Rod was fantastic as was the rest of the team! They made our purchase easy, quick, and enjoyable! They definitely gained a new lifetime customer!!!!
Everyone was great! Rod was a big help and not your typical sleazy salesmen . Bought a 2022 GTI for my wife and he was super helpful showing her how to operate everything, and made her feel comfortable with the purchase. Cheers to Rod!
I purchased a new 2022 VW Tiguan. (Great SUV) Salesman Rod Cook worked with me, as well as other people at the dealership. Everyone was so nice to deal with, sales, service and all that made this happen. Probably the best car buying experience ever. Update on this vehicle..After a few hundred miles, this car developed a dangerous hesitation on acceleration, the dealership has been great on trying to fix this, but with no codes showing, nothing can be done until VW does a recall or software update, as of now VW Care says there is nothing they can do. ...
My car buying experience could not have gone any quicker or smoother than it did. Rod was very responsive, from finding the vehicle to walking me through the use and set up of the features once I made my purchase.
Conor came in on his day off to get me into the car I wanted and has a great sence of humor. Very happy! Would have given 5 stars but the other staff were very bland and unpleasant.
Connor Griffiths was awesome to work with, very laid back and easy going. Helped make buying a car not feel too stressful. Great facility, great common area, it even has a little miniature putting station to practice your putting for golf. Loved this place.
Emery was great. Walked in was greeted immediately with open arms and huge smiles. Told him I'd like to test drive the Taos. Excellent ride. I used my Subaru as a trade and that was that. I love this new car, Taos. Are you looking for a new vehicle? I HUGHLY suggest Capitol City Imports Volkswagen and ask for Emery.
Quick n easy peasy
We found the car we loved and Connor made it happen. All over the phone except for signing the paperwork. Easy transaction! Connor went over all the options on my car and made the whole process super easy.
Our trade and purchase went so smoothly, it was almost hard to believe we were at a car dealership. Years of sketchy car dealers have made me wary, but that was just not the case here. It was fast, efficient, no extra sales pitches, no waiting around for hours. Rod Cook, our salesman, was helpful, friendly, and responsive without being pushy. No unnecessary phone calls or pressure. I highly recommend Rod and this dealership. We're very happy with our Golf.
One of the most honest sales experiences I've ever had!
Excellent dealership. I worked with Rod for my purchase and he was very friendly and helpful. Overall an excellent experience.
My favorite dealership, everyone is super friendly and always there to help!
If you're looking to buy a vehicle, go to Capitol City Mazda! These people care about their customers and providing top tier service. Rod helped me with my purchase. Thee sale was quick and the Jeep was ready to go. My experience was very pleasant.
I had a great experience buying a 2021 Mazda3 from here. The sales team was great to work with as well as the finance team. The whole experience was one of the best I have had with dealerships. I was in and out within 30 minutes. The car was ready to go at the stated time. I would highly recommend buying from them.
I am a bit late writing my review. I cannot say enough good things about our experience here. No hard sells, no pushy sales reps, no up sells. We were encouraged to take the vehicle for not only a test drive but to take it home overnight. That sealed the deal for us. We are now the proud owners of a VW Tiguan. Nicole is amazing as is the rest of the team. They are fabulous and at this point in time when buying a vehicle is allegedly the “worst time”, they made is easy and as stress free as ...
Excellent customer service. Car buying can be stressful, but Justin Brummert was incredibly easy to work with. Incredibly satisfied with the whole process!
Full stop best car buying experience I’ve had! Being an out of state buyer, Natalie and crew went above and beyond to answer every question I had before my visit. I had no doubt in my mind making the 4.5 hour drive that I was in good hands. The car is outstanding and was valued best on the market for its type. Thank you so much!
Amazing service! I was an out of state buyer, Natalie and crew were absolutely amazing, providing all information possible before my visit. Once there all was calm and sure feeling. Car is amazing and valued outstandingly. Wish I lived closer!
Natalie was a great saleswomen who worked on behalf of the customer and their needs. I am very pleased with the experience and the quality of professionalism.
The first auto shop I've been able to find in VT that doesn't try to screw you over; quality work at a fair price. I haven't purchased a vehicle here, but when it's time for a new ride they'll be my first stop. 10 out of 10 possible Turtles 🐢
I recently bought a new vehicle from this dealership and they were nothing short of amazing. I worked with Rod in Sales - he was honest, very communicative through out the entire process and worked all angles to get me into a vehicle that met my needs and most importantly my budget! They stuck to their 'word' post sale on items promised during our sales discussions without hesitation! This is the third vehicle bought from this dealership within my extended family in the last few years - that speaks volumes in the car market! Thanks for a great experience!
Great visit! Made buying our new VW Tiguan fun and easy. Knowledgable and friendly staff. Emery, Josh and Ed were great! Would not hesitate to buy from them again!
Natalie was very helpful and the entire process was very smooth.
Montpelier Volkswagen Mazda has some of the best employees ever. They always go above and beyond to provide there customers with the best experience possible. Everyone welcomes you and is so friendly. Keep up the great work!
Emery was fantastic to work with! He was quick, honest, and patient with my many questions. Ask for him if you ever are looking for a Mazda or VW in Vermont.
Great experience purchasing a new vehicle! Natalie and the whole staff were amazing. Thank you for everything.
Very nice 👍
Justin Brummert is always taking care of my family! Thank you for the new Atlas; we love it!
I got frustrated over a few things I didn't understand, but the service department was very patient and helped me understand. Thank you!
Natalie was awesome to work with. She made the entire process as simple and pain free as possible!
We worked with Emery and had the easiest car buying experience we have ever experienced. The deal was done via text message which worked so well for us, and were able to do an overnight test drive which helped seal the deal. Emery went above and beyond to help reach our goals and do so easily. 10/10 would recommend.
Rod was great! No pressure and great communicator.
I was searching for a Volkswagen Eos which is my wife's dream car. She always wanted a 6 speed manual transmission and to her, its vital. I came across Capitol City Imports' ad for this beautiful 2010 VW 2.0T Eos 6 speed manual transmission. It had 68,333 miles for a great price. When I saw this, I knew that this is the car for her. I called Capitol City Imports and I spoke to Rod Cook. He was a great guy and he was also very professional. After several emails and phone conversations, He gave me a great deal I couldn't refuse. ...
Can’t say enough good about Walker VW. They were excellent. Great customer service and great people to work with. Highly recommend to anyone looking to purchase a vehicle.
Justin was the best salesperson I’ve ever worked with when buying a car, and I’ve bought quite a few. He listened carefully and delivered exactly what I wanted. I love my Atlas.