Customer Testimonials
Got an oil change for my TDI jetta and I trust it was taken good care of at a good price. They included a free multi point inspection and they refilled my washer fluid for free. This seems like a small and very busy garage so expect having to schedule a month in advance for any service. My hunch is the smaller size makes them a more accountable, personal, and reliable operation.
Overall good experience.
Highly recommend Capitol City VW - The buying process was made super easy by the knowledgeable and attentive staff (Especially Dave). By far the quickest I have ever left a lot with a new vehicle, with all the details explained in depth but to the point! I will be going back there for future purchases.
I had a great experience at Capital City and enjoyed the friendly service. I drove away in a great car!
Great sales service and very helpful throughout the new car purchase.
Purchasing cars is usually a soul crushing experience where you only feel constantly cheated or intentionally undermined. I was shocked to experience people actually trying to help me. The auto loan was lower than anything I could find on my own, which of course I looked for assuming they were trying to make money of of the loan. Connor was genuine, helped me navigate the confusing world of purchasing a new car for the first time, and kind. No one was pushy. It is still a car dealership, it isn't a 5 star hotel, but I have never been to ...
Always great service!
I'm greatly thankful to Montpelier VW for repair of my ID.4 FE. My reservation is communication. The last thing I knew you were looking for an Ebrake module, but the problem appeared to be a rear wheel brake motor. I wasn't given a straight answer.
My salesperson, Rick Campbell, went out of his way to create a fantastic experience for me. Josh was also very friendly. BJ in parts was super friendly. My only complaint would be Derrick, the finance guy. He was very cold and flat. He also was very dismissive with most of my questions and concerns, and made no effort in trying to answer my questions.
They were very kind and offered me rides wherever I needed to go (I used the bus to get back from the Granite Museum). They were down a tech and still got the big job done on time. Comfy waiting area stocked with java and snacks. A very good staff and great service.
I had a good, very good experience with Caleb at Capitol city, Volkswagen. I lost the key to my Passat in the Price Chopper. Caleb was able to take care of getting me a new key and he was just wonderful. I say this after having spoken too, the parts manager, Bernard. He told me that he could not make a key without a key. After many phone calls to locksmiths, they told me that the dealer should be able to help me that’s when I called back and spoke with Caleb . Caleb made it all work. Exemplary employee. ...
Great service. However, somewhat disappointed in needing to bring back for VW recall work; I await with trepidation. Not dealer's fault.
Car was done quickly & I asked for an oil change as well.
Overall experience was very good it was a unique situation because of the flooding up in that area from the bad storms so it wasn't the normal thing they have purchased they couldn't detail my car I had to charge it to get home which is fine came back up to do some paperwork that was fine too Emery was really good as a salesman they gave me a fairly decent price for my car and they also came down on the new one so I was happy with that too on the car itself is really nice ...
We spent a significant amount of time there test driving cars and Emery was not only extremely patient with us, he worked with Josh to get us 2 cars within our budget without being the least bit pushy. We felt like they really just wanted to get us what we needed - and that's why we bought our cars there. Best car buying experience we've EVER had.
Staff was very helpful and kind throughout my two day visit.
I purchased a preowned mini cooper over the weekend. I couldn't be happier with my purchase! The car is so much fun and I can drive it with confidence knowing the dealership did a thorough maintenance inspection on it. The ambience of the dealership was friendly and professional. Emery worked with me on all of the logistics including the Big Deal Plus+ plan which includes 2 years of unlimited scheduled maintenance at no extra charge. While there we looked at other vehicles on the lot and may return in the near future for another one. We highly recommend looking at ...
Just really good service-- we had an additional request (tire change) and they were both able to accommodate it and finish work within a minute or two of their prediction. Full marks.
We had a great experience our salesman Connor Griffiths is absolutely terrific this is the second vehicle we bought through him. And he was the reason why we went back to this dealership. Derek Lamotte also terrific he helped us with our financing he went over everything it was quick and painless. Ray Chaloux, Dennis Routhier and Bernard Bradley are part of the service department they make your experience enjoyable this is the best service and parts department around.
Each step was explained well by bot Connor in sales and Derek in the finance department.
Optimistic based on two service appointments and test drive with sales department. Waiting room available with TV and bottled water. Shuttle service provided at no extra cost for nearby shopping if needed. Loaner car available at no extra cost in order to get needed repairs completed over longer period of time such as overnight. Responsive to questions asked in both departments. Service kept me informed during repairs. Sales responses appropriate to my level of interest.
The app in my car never worked. I reached out and received a loaner car until they figured out the problem. I was so appreciative.
Work was done efficiently. I was given a loaner car and when I returned to the dealership, my car was ready.
I had an unexpected appointment for one of my children and they gladly gave me a loaner vehicle so that I could make the appointment and have my car serviced.
Connor was great to work with. He is a product expert as he was able to thoroughly answer all of my questions.
I rated Montpelier Volkswagen 5 STARS because my most recent service experience met my expectations. I had a complicated problem that needed to be resolved, and the service team was very patient and thorough with the process.
The service was done right and close to the estimated price. The time, however, was more than twice the spoken estimate: 4.5 hours instead of 2. I would have appreciated periodic updates on the progress once it took longer than expected. I do appreciate that snacks and beverages are provided.
I was pretty happy about everything. It was an expensive day, but it was a fair price for what they did (regular 60,000 miles maintenance, synthetic oil change, and brake work), and this car has been cheap and reliable to run over the last 3 years. They were very courteous, informative, and they got the job done pretty fast and well. I also enjoyed talking to the shuttle driver, who seems like a good kid doing a good job.
While I didn’t end up buying from Capitol City VW I had a great experience here. I worked with Emery who was efficient and had all the variety of cars I was interested in ready to go. When I wasn’t settled on any of the options I drove, he did call me back and let me know as soon as they picked up a car with more of the features I had wanted which I appreciated.
Always a very professional and thorough job from the Service Dept. Ray was great in working to capture the reason for my vehicle’s recurring warning light and then gave me a very clear explanation for what they did and what they found. It’s a bit of a drive to get there but worth it to get great service and work with great people. Many thanks!
I’ve been working with this dealership for more than 10 years and the service manager knows me by name. Based on what I saw when he was working with another customer, his familiarity with the client’s driving habits made the experience more personal and understandable for her. I like the hometown feel even though the dealership is owned by a larger company
Worked really hard to get us what we wanted!!
We have serval cars from this dealership and they do a good job.
I always appreciate your teams friendliness, courtesy and professionalism!
Everything I needed was provided for me!
Service desk was courteous, informative, and helpful in applying discount coupon.
Because they fit me in on a busy day and got it done in a timely manner after we dropped it off in the morning and the fact that they actually have a shuttle service to drop you off at your work and pick you back up when the car is done.
My car had a recall part and when It was going to be a few days they were able to provide me with a loaner. Service has been professional, prompt and clearly coummunicated. I appreciate that.
Getting service at Montpelier VW is always an enjoyable and efficient experience.
They are the best at SUCK. Do not... DO NOT TRUST THESE GLUTTONS. No blood on their hands, certainly NO DIRT or GREASE. B/C they don’t work. If your looking for a place to park your car for a day.? They are a parking lot. That’s it. Don’t waste your time.
They were able to get me in early and work on my vehicle right away.
Emery did a good job guiding and providing car facts. We bought one!
Quick scheduling.
My husband worked with Connor Griffiths and was very pleased with his knowledge of the ID-4 and helped us set up our phones and tour the apps on the car. He was patient and thorough. We were very happy to be able to work with him.
Service and time were awesome. Thank you
Great place helpful staff
Buying a car from Montpelier VW was a very smooth experience. The sales representatives were extremely engaged, clear and informative about the car, financial options, warranties, etc. They took all the time with us that we needed to explore options and answer our questions.
Connor was amazing and so was the rest of the staff. Probably the best car shopping experience I’ve ever had!! Never felt rushed or pressured into buying anything. They were all super accommodating and respectful. I definitely will be back in the future! Thanks again!!
Competent professional service when it comes to these guys! While it's a bit of a drive for us the service here is always top notch. I will not take my vehicle anywhere else for factory service!
Quick and efficient. Oil change, tire rotation, and fixed a door switch all within my drop off (one day.)
Excellent job, service is top notch!!
it was hassle free and nobody tried to "up-sell" anything
Super easy to work with. Zero pressure in my purchase.
Ray in service is top notch! Very knowledgeable. Our sales person, Emery, was patient and fabulous to work with.
I had an amazing experience! All questions answered with detail . I was treated with respect and enjoyed how easy it was! I love my new Volkswagen and will definitely recommend this dealership to others. Emery was great to work with and the finance team was thorough and a pleasure to work with as well! Thank you Montpelier Volkswagen!
I had the most AMAZING experience at Capitol City Mazda in Montpelier. Justin Brummert guided me along the entire process. I went in looking at a 2018 Tiguan and left with a 2022! Justin was so friendly and answered all of the annoying questions that we asked. I am thrilled to start my journey with my new vehicle with the help from Justin and the guys here. AMAZING staff and experience.
The car looked great- brand new. They did a great job. the only thing I would mention is that no one mentioned it was a two day service. It's okay, but I wasn't aware of that and didn't plan around it. otherwise, everything was great.
Wonderful service. Connor and the service team took good care of the car and helped me through the process of ordering and buying my ID.4.
This dealership is always been fair, helpful and able to meet our deadlines!
I cannot recommend Montpelier VW enough. I just took delivery of my third car from them. Justin has been an absolute rock star. From helping me narrow down what I wanted to finding the car, and then getting it delivered to me, he has been phenomenal. I cannot stress how helpful, friendly, and open Justin has been. He even made a point of it to make me feel special the first time I saw the car when it arrived by keeping it inside and having someone drive it out for me to see it. It's the little things that ...
I just bought my second car from Justin at Montpelier Volkswagen. Not only was he friendly and knowledgeable but the process both times was easy.
Rod made the car buying process easy being an out of town buyer. I contacted me Saturday night and work with through out the day on Sunday, getting paper work down before me and my girlfriend took a 3 hour trip to Vermont to pick out 2022 Tiguan. From start to finish Rod made the process easy and he was super friendly and kind.
On my third VW with Capitol City and have appreciated my experience each time. Connor is great to work with - friendly and honest. The process was simple and fast. Loving my new Atlas! Really hoping for a larger EV model when it’s time to sell this ride. Thanks Connor!
Thank you Emery and Josh for making this transaction smooth, quick and so easy!
I purchased a new Mazda yesterday at Capital City. I worked with Justin, who was great. This was the best car buying experience I have ever had. Polite, professional and patient staff make all the difference. I didn't realize they will honor their complimentary maintenance package at any of their locations. That is a huge plus so that I don't have to drive an hour for regular service.
We had an excellent experience with the staff at Capitol City. Connor was professional from start to finish with our new car lease. He explained every detail of the car and answered all of our questions. I would definitely recommend Capitol City Imports for your next car purchase or lease.
Connor is an exceptional salesperson. Extremely knowledgeable, especially in regards to EV vehicles. He answered or got answers to every concern we raised. Capitol City Imports is also low key without the high pressure nonsense many auto dealers engage in. I would recommend to anyone without reservation.
Rod and the team at VW were so great to work with! I made an appointment to come see an Atlas that I had been looking for. He had it all warmed up and ready for me to test drive the moment I pulled into the parking lot. The negotiation process was stressfree and I was pulling out of the parking lot in my new car within 3 hours. The process was seamless! Thanks guys! I'll be back for sure!
Rod was fantastic as was the rest of the team! They made our purchase easy, quick, and enjoyable! They definitely gained a new lifetime customer!!!!
Everyone was great! Rod was a big help and not your typical sleazy salesmen . Bought a 2022 GTI for my wife and he was super helpful showing her how to operate everything, and made her feel comfortable with the purchase. Cheers to Rod!
I purchased a new 2022 VW Tiguan. (Great SUV) Salesman Rod Cook worked with me, as well as other people at the dealership. Everyone was so nice to deal with, sales, service and all that made this happen. Probably the best car buying experience ever. Update on this vehicle..After a few hundred miles, this car developed a dangerous hesitation on acceleration, the dealership has been great on trying to fix this, but with no codes showing, nothing can be done until VW does a recall or software update, as of now VW Care says there is nothing they can do. ...
My car buying experience could not have gone any quicker or smoother than it did. Rod was very responsive, from finding the vehicle to walking me through the use and set up of the features once I made my purchase.
I was searching for a Volkswagen Eos which is my wife's dream car. She always wanted a 6 speed manual transmission and to her, its vital. I came across Capitol City Imports' ad for this beautiful 2010 VW 2.0T Eos 6 speed manual transmission. It had 68,333 miles for a great price. When I saw this, I knew that this is the car for her. I called Capitol City Imports and I spoke to Rod Cook. He was a great guy and he was also very professional. After several emails and phone conversations, He gave me a great deal I couldn't refuse. ...
Can’t say enough good about Walker VW. They were excellent. Great customer service and great people to work with. Highly recommend to anyone looking to purchase a vehicle.
Justin was the best salesperson I’ve ever worked with when buying a car, and I’ve bought quite a few. He listened carefully and delivered exactly what I wanted. I love my Atlas.
My wife and I are most grateful for the expertise, generosity, and prompt service provided by Ray Chaloux and his service team this past holiday season! We had drove up to Vermont to see family for Christmas several weeks ago. Unbeknownst to us, we drove over a nail during the journey. When we went to leave Vermont to drive home to catch a flight that evening, we discovered that our front passenger tire was at 11 PSI. Anxious about not being able to make it home in time for our trip, we rushed to Walker Volkswagen in Barre and talked to ...
I recently purchased a Mazda CX3. I received excellent service from my sales representative Natalie Dunn. My negotiations for my trade-in were straightforward and I received a fair Kelley blue book price for my Nissan Pathfinder. My wife and I love our new car. I especially appreciate the safety features.It is really fun to drive. I give my experience at Walker motors 5 stars