Customer Testimonials

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Google Mar 9, 2023

I rated Montpelier Volkswagen 5 STARS because my most recent service experience met my expectations. I had a complicated problem that needed to be resolved, and the service team was very patient and thorough with the process.

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Google Mar 6, 2023

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Google Mar 5, 2023

The service was done right and close to the estimated price. The time, however, was more than twice the spoken estimate: 4.5 hours instead of 2. I would have appreciated periodic updates on the progress once it took longer than expected. I do appreciate that snacks and beverages are provided.

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Google Mar 5, 2023

I was pretty happy about everything. It was an expensive day, but it was a fair price for what they did (regular 60,000 miles maintenance, synthetic oil change, and brake work), and this car has been cheap and reliable to run over the last 3 years. They were very courteous, informative, and they got the job done pretty fast and well. I also enjoyed talking to the shuttle driver, who seems like a good kid doing a good job.

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Google Mar 1, 2023

While I didn’t end up buying from Capitol City VW I had a great experience here. I worked with Emery who was efficient and had all the variety of cars I was interested in ready to go. When I wasn’t settled on any of the options I drove, he did call me back and let me know as soon as they picked up a car with more of the features I had wanted which I appreciated.

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Google Feb 1, 2023

Always a very professional and thorough job from the Service Dept. Ray was great in working to capture the reason for my vehicle’s recurring warning light and then gave me a very clear explanation for what they did and what they found. It’s a bit of a drive to get there but worth it to get great service and work with great people. Many thanks!

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Google Jan 19, 2023

I’ve been working with this dealership for more than 10 years and the service manager knows me by name. Based on what I saw when he was working with another customer, his familiarity with the client’s driving habits made the experience more personal and understandable for her. I like the hometown feel even though the dealership is owned by a larger company

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Google Jan 18, 2023

Worked really hard to get us what we wanted!!

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Google Jan 9, 2023

We have serval cars from this dealership and they do a good job.

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Google Jan 9, 2023

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Google Dec 26, 2022

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Google Dec 24, 2022

I always appreciate your teams friendliness, courtesy and professionalism!

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Google Dec 18, 2022

Everything I needed was provided for me!

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Google Dec 14, 2022

Service desk was courteous, informative, and helpful in applying discount coupon.

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Google Dec 4, 2022

Because they fit me in on a busy day and got it done in a timely manner after we dropped it off in the morning and the fact that they actually have a shuttle service to drop you off at your work and pick you back up when the car is done.

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Google Dec 2, 2022

My car had a recall part and when It was going to be a few days they were able to provide me with a loaner. Service has been professional, prompt and clearly coummunicated. I appreciate that.

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Google Dec 1, 2022

Getting service at Montpelier VW is always an enjoyable and efficient experience.

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Google Nov 29, 2022

They are the best at SUCK. Do not... DO NOT TRUST THESE GLUTTONS. No blood on their hands, certainly NO DIRT or GREASE. B/C they don’t work. If your looking for a place to park your car for a day.? They are a parking lot. That’s it. Don’t waste your time.

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Google Nov 28, 2022

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Google Nov 28, 2022

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Google Nov 28, 2022

They were able to get me in early and work on my vehicle right away.

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Google Nov 28, 2022

Emery did a good job guiding and providing car facts. We bought one!

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Google Nov 19, 2022

Quick scheduling.

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Google Nov 15, 2022

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Google Nov 8, 2022

My husband worked with Connor Griffiths and was very pleased with his knowledge of the ID-4 and helped us set up our phones and tour the apps on the car. He was patient and thorough. We were very happy to be able to work with him.

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Google Nov 7, 2022

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Google Oct 20, 2022

Service and time were awesome. Thank you

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Google Oct 16, 2022

Great place helpful staff

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Google Oct 3, 2022

One of the backup monitoring sensors was slightly obscured. They scheduled an appointment ASAP, fixed the problem, re-aligned all the sensors, and completed minor VW recall work, all at no charge. Customer service was very good, as I believe their highest priority was to ensure all my concerns were addressed.

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Google Sep 15, 2022

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Google Sep 5, 2022

Buying a car from Montpelier VW was a very smooth experience. The sales representatives were extremely engaged, clear and informative about the car, financial options, warranties, etc. They took all the time with us that we needed to explore options and answer our questions.

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Google Aug 24, 2022

Connor was amazing and so was the rest of the staff. Probably the best car shopping experience I’ve ever had!! Never felt rushed or pressured into buying anything. They were all super accommodating and respectful. I definitely will be back in the future! Thanks again!!

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Google Aug 9, 2022

Competent professional service when it comes to these guys! While it's a bit of a drive for us the service here is always top notch. I will not take my vehicle anywhere else for factory service!

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Google Aug 7, 2022

Quick and efficient. Oil change, tire rotation, and fixed a door switch all within my drop off (one day.)

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Google Aug 6, 2022

Excellent job, service is top notch!!

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Google Aug 5, 2022

it was hassle free and nobody tried to "up-sell" anything

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Google Jul 30, 2022

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Google Jul 27, 2022

Super easy to work with. Zero pressure in my purchase.

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Google Jul 24, 2022

Ray in service is top notch! Very knowledgeable. Our sales person, Emery, was patient and fabulous to work with.

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Google Jul 23, 2022

I had an amazing experience! All questions answered with detail . I was treated with respect and enjoyed how easy it was! I love my new Volkswagen and will definitely recommend this dealership to others. Emery was great to work with and the finance team was thorough and a pleasure to work with as well! Thank you Montpelier Volkswagen!

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Google Jul 19, 2022

I had the most AMAZING experience at Capitol City Mazda in Montpelier. Justin Brummert guided me along the entire process. I went in looking at a 2018 Tiguan and left with a 2022! Justin was so friendly and answered all of the annoying questions that we asked. I am thrilled to start my journey with my new vehicle with the help from Justin and the guys here. AMAZING staff and experience.

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Google Jul 19, 2022

The car looked great- brand new. They did a great job. the only thing I would mention is that no one mentioned it was a two day service. It's okay, but I wasn't aware of that and didn't plan around it. otherwise, everything was great.

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Google Jul 7, 2022

Wonderful service. Connor and the service team took good care of the car and helped me through the process of ordering and buying my ID.4.

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Google Jun 9, 2022

I purchased a new Tiguan , Emery was awesome. No haggling and very professional and friendly. I would definitely recommend to buy a vehicle there. I will do business there again. Being upfront and honest is the best policy. Thank you guys!

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Google Jun 5, 2022

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Google May 11, 2022

This dealership is always been fair, helpful and able to meet our deadlines!

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Google May 9, 2022

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Google Apr 26, 2022

I cannot recommend Montpelier VW enough. I just took delivery of my third car from them. Justin has been an absolute rock star. From helping me narrow down what I wanted to finding the car, and then getting it delivered to me, he has been phenomenal. I cannot stress how helpful, friendly, and open Justin has been. He even made a point of it to make me feel special the first time I saw the car when it arrived by keeping it inside and having someone drive it out for me to see it. It's the little things that ...

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Google Apr 26, 2022

I just bought my second car from Justin at Montpelier Volkswagen. Not only was he friendly and knowledgeable but the process both times was easy.

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Google Apr 18, 2022

Rod made the car buying process easy being an out of town buyer. I contacted me Saturday night and work with through out the day on Sunday, getting paper work down before me and my girlfriend took a 3 hour trip to Vermont to pick out 2022 Tiguan. From start to finish Rod made the process easy and he was super friendly and kind.

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Google Apr 11, 2022

On my third VW with Capitol City and have appreciated my experience each time. Connor is great to work with - friendly and honest. The process was simple and fast. Loving my new Atlas! Really hoping for a larger EV model when it’s time to sell this ride. Thanks Connor!

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Google Apr 2, 2022

Thank you Emery and Josh for making this transaction smooth, quick and so easy!

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Google Mar 14, 2022

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Google Mar 10, 2022

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Google Feb 28, 2022

I purchased a new Mazda yesterday at Capital City. I worked with Justin, who was great. This was the best car buying experience I have ever had. Polite, professional and patient staff make all the difference. I didn't realize they will honor their complimentary maintenance package at any of their locations. That is a huge plus so that I don't have to drive an hour for regular service.

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Google Feb 18, 2022

We had an excellent experience with the staff at Capitol City. Connor was professional from start to finish with our new car lease. He explained every detail of the car and answered all of our questions. I would definitely recommend Capitol City Imports for your next car purchase or lease.

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Google Jan 17, 2022

Connor is an exceptional salesperson. Extremely knowledgeable, especially in regards to EV vehicles. He answered or got answers to every concern we raised. Capitol City Imports is also low key without the high pressure nonsense many auto dealers engage in. I would recommend to anyone without reservation.

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Google Jan 6, 2022

Rod and the team at VW were so great to work with! I made an appointment to come see an Atlas that I had been looking for. He had it all warmed up and ready for me to test drive the moment I pulled into the parking lot. The negotiation process was stressfree and I was pulling out of the parking lot in my new car within 3 hours. The process was seamless! Thanks guys! I'll be back for sure!

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Google Jan 1, 2022

Rod was fantastic as was the rest of the team! They made our purchase easy, quick, and enjoyable! They definitely gained a new lifetime customer!!!!

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Google Dec 28, 2021

Everyone was great! Rod was a big help and not your typical sleazy salesmen . Bought a 2022 GTI for my wife and he was super helpful showing her how to operate everything, and made her feel comfortable with the purchase. Cheers to Rod!

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Google Dec 22, 2021

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Google Dec 9, 2021

I purchased a new 2022 VW Tiguan. (Great SUV) Salesman Rod Cook worked with me, as well as other people at the dealership. Everyone was so nice to deal with, sales, service and all that made this happen. Probably the best car buying experience ever. Update on this vehicle..After a few hundred miles, this car developed a dangerous hesitation on acceleration, the dealership has been great on trying to fix this, but with no codes showing, nothing can be done until VW does a recall or software update, as of now VW Care says there is nothing they can do. ...

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Google Nov 19, 2021

My car buying experience could not have gone any quicker or smoother than it did. Rod was very responsive, from finding the vehicle to walking me through the use and set up of the features once I made my purchase.

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Google Nov 19, 2021

Conor came in on his day off to get me into the car I wanted and has a great sence of humor. Very happy! Would have given 5 stars but the other staff were very bland and unpleasant.

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Google Nov 15, 2021

Connor Griffiths was awesome to work with, very laid back and easy going. Helped make buying a car not feel too stressful. Great facility, great common area, it even has a little miniature putting station to practice your putting for golf. Loved this place.

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Google Nov 13, 2021

Emery was great. Walked in was greeted immediately with open arms and huge smiles. Told him I'd like to test drive the Taos. Excellent ride. I used my Subaru as a trade and that was that. I love this new car, Taos. Are you looking for a new vehicle? I HUGHLY suggest Capitol City Imports Volkswagen and ask for Emery.

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Google Nov 13, 2021

Quick n easy peasy

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Google Nov 8, 2021

We found the car we loved and Connor made it happen. All over the phone except for signing the paperwork. Easy transaction! Connor went over all the options on my car and made the whole process super easy.

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Google Oct 29, 2021

Our trade and purchase went so smoothly, it was almost hard to believe we were at a car dealership. Years of sketchy car dealers have made me wary, but that was just not the case here. It was fast, efficient, no extra sales pitches, no waiting around for hours. Rod Cook, our salesman, was helpful, friendly, and responsive without being pushy. No unnecessary phone calls or pressure. I highly recommend Rod and this dealership. We're very happy with our Golf.

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Google Oct 27, 2021

One of the most honest sales experiences I've ever had!

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Google Oct 25, 2021

Excellent dealership. I worked with Rod for my purchase and he was very friendly and helpful. Overall an excellent experience.

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Google Oct 22, 2021

My favorite dealership, everyone is super friendly and always there to help!

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Google Oct 20, 2021

If you're looking to buy a vehicle, go to Capitol City Mazda! These people care about their customers and providing top tier service. Rod helped me with my purchase. Thee sale was quick and the Jeep was ready to go. My experience was very pleasant.

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Google Oct 18, 2021

I had a great experience buying a 2021 Mazda3 from here. The sales team was great to work with as well as the finance team. The whole experience was one of the best I have had with dealerships. I was in and out within 30 minutes. The car was ready to go at the stated time. I would highly recommend buying from them.

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Google Oct 16, 2021

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Google Sep 25, 2021

I am a bit late writing my review. I cannot say enough good things about our experience here. No hard sells, no pushy sales reps, no up sells. We were encouraged to take the vehicle for not only a test drive but to take it home overnight. That sealed the deal for us. We are now the proud owners of a VW Tiguan. Nicole is amazing as is the rest of the team. They are fabulous and at this point in time when buying a vehicle is allegedly the “worst time”, they made is easy and as stress free as ...

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Google Sep 18, 2021

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Google Sep 15, 2021

Excellent customer service. Car buying can be stressful, but Justin Brummert was incredibly easy to work with. Incredibly satisfied with the whole process!

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Facebook Aug 15, 2021

Full stop best car buying experience I’ve had! Being an out of state buyer, Natalie and crew went above and beyond to answer every question I had before my visit. I had no doubt in my mind making the 4.5 hour drive that I was in good hands. The car is outstanding and was valued best on the market for its type. Thank you so much!

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Google Aug 15, 2021

Amazing service! I was an out of state buyer, Natalie and crew were absolutely amazing, providing all information possible before my visit. Once there all was calm and sure feeling. Car is amazing and valued outstandingly. Wish I lived closer!

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Google Aug 6, 2021

Natalie was a great saleswomen who worked on behalf of the customer and their needs. I am very pleased with the experience and the quality of professionalism.

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Google Jul 30, 2021

The first auto shop I've been able to find in VT that doesn't try to screw you over; quality work at a fair price. I haven't purchased a vehicle here, but when it's time for a new ride they'll be my first stop. 10 out of 10 possible Turtles 🐢

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Google Jul 27, 2021

I recently bought a new vehicle from this dealership and they were nothing short of amazing. I worked with Rod in Sales - he was honest, very communicative through out the entire process and worked all angles to get me into a vehicle that met my needs and most importantly my budget! They stuck to their 'word' post sale on items promised during our sales discussions without hesitation! This is the third vehicle bought from this dealership within my extended family in the last few years - that speaks volumes in the car market! Thanks for a great experience!

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Google Jul 26, 2021

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Google Jul 25, 2021

Great visit! Made buying our new VW Tiguan fun and easy. Knowledgable and friendly staff. Emery, Josh and Ed were great! Would not hesitate to buy from them again!

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Google Jul 24, 2021

Natalie was very helpful and the entire process was very smooth.

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Google Jul 20, 2021

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Google Jul 10, 2021

Montpelier Volkswagen Mazda has some of the best employees ever. They always go above and beyond to provide there customers with the best experience possible. Everyone welcomes you and is so friendly. Keep up the great work!

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Google Jul 2, 2021

Emery was fantastic to work with! He was quick, honest, and patient with my many questions. Ask for him if you ever are looking for a Mazda or VW in Vermont.

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Google Jun 28, 2021

Great experience purchasing a new vehicle! Natalie and the whole staff were amazing. Thank you for everything.

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Google Jun 24, 2021

Very nice 👍

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Google Jun 24, 2021

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Google Jun 23, 2021

Justin Brummert is always taking care of my family! Thank you for the new Atlas; we love it!

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Google Jun 22, 2021

I got frustrated over a few things I didn't understand, but the service department was very patient and helped me understand. Thank you!

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Google Jun 20, 2021

Natalie was awesome to work with. She made the entire process as simple and pain free as possible!

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Google Jun 18, 2021

We worked with Emery and had the easiest car buying experience we have ever experienced. The deal was done via text message which worked so well for us, and were able to do an overnight test drive which helped seal the deal. Emery went above and beyond to help reach our goals and do so easily. 10/10 would recommend.

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Google Jun 14, 2021

Rod was great! No pressure and great communicator.

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DealerRater Mar 8, 2020

I was searching for a Volkswagen Eos which is my wife's dream car. She always wanted a 6 speed manual transmission and to her, its vital. I came across Capitol City Imports' ad for this beautiful 2010 VW 2.0T Eos 6 speed manual transmission. It had 68,333 miles for a great price. When I saw this, I knew that this is the car for her. I called Capitol City Imports and I spoke to Rod Cook. He was a great guy and he was also very professional. After several emails and phone conversations, He gave me a great deal I couldn't refuse. ...

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DealerRater Mar 26, 2019

Can’t say enough good about Walker VW. They were excellent. Great customer service and great people to work with. Highly recommend to anyone looking to purchase a vehicle.

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DealerRater Feb 5, 2019

Justin was the best salesperson I’ve ever worked with when buying a car, and I’ve bought quite a few. He listened carefully and delivered exactly what I wanted. I love my Atlas.

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